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Frequently asked questions

Signposting young people to what’s on offer across the county, and connecting up the music education community, are both important roles for any hub. Peter Clark, Director, Swindon Music Department, Swindon Borough Council

Where does the information about services come from?

That’s the beauty of TouchBass – it comes direct from your music education community – you don’t have to do anything except promote it through your usual networks. People wanting to promote their services simply click a button, fill in a really simple form, and submit it.

What about quality assurance?

No Hub has the resources to be able to make quality assurance visits to all providers in the local area – but this shouldn’t stop you from making people aware that they’re around. We’ve included a disclaimer to explain that suppliers are not quality assured, and links to where parents can find more information and guidance. Families are used to making their own judgements about the quality of private music tutors and they will apply the same approach to people they find on the app.

What does it offer that Google can’t?

The problem with Google is that you’re presented with an overwhelming amount of information, a massive list that you have to trawl through and probably has lots of irrelevant results. Unless music tutors etc are really smart with the search engine optimization of their websites (and let’s face it, most of us aren’t) they may not even be found by people looking for their service. Customers may just give up looking, and even worse, give up the idea of making music. TouchBass makes the whole process faster and less frustrating.

Can people add photos?

Yes!

Will it link up with social networks?

Yes – people promoting their services can add Facebook and Twitter feeds, like/share buttons, and links to all their social networks.

Can someone include a location map?

Yes – they can include a Google Map with the click of a button.

What if someone writes something offensive in their entry?

Because nothing goes live until your nominated admin person has checked and approved it, this won’t be a problem.

How can I make sure the tool is populated before we launch?

Take a look at Quick and easy ways to promote your TouchBass tool – which contains the process that Gloucestershire successfully used.

Screenshot of the TouchBass Searchtool on a tablet
Girl playing the violin
“Signposting young people to what’s on offer across the county, and connecting up the music education community, are both important roles for any hub. TouchBass is really easy to use and to adapt for different hub’s needs. Most importantly it will save other hubs reinventing the wheel and so it’s been a cost effective use of music education money from the Hub in Gloucestershire.” Peter Clark, Director, Swindon Music Department, Swindon Borough Council
Screenshot of the TouchBass Searchtool on a tablet

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